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This tender concerns DALO's Contract regarding: Maintenance and support for DALO's Quest software portfolio covering software to manage Microsoft Active Directory (AD), to manage Oracle databases and to implement and manage an Identity and Access Management (IAM) solution, access to a service-desk, and upgrade of certain Quest software. The Contract shall make DALO able to acquire Updates and Upgrades for DALO software portfolio as specified in the Contract, while the Contract is in force. The specific services required by DALO are stated in the Contract. The Contract also concerns DALO upgrade to the full use of SAP Connector and One Identity Manager.