Jernbanedirektoratet 916 810 962 Postboks 16 sentrum Oslo 0101 Svein Mulelid +47 99230359 Svein.Mulelid@jernbanedirektoratet.no www.jernbanedirektoratet.no Intention notice — Microsoft Premier Support. 201700347 The Norwegian Railway Directorate intends to enter into a contract with Microsoft Norge AS for Premier Support, in order to ensure quality and availability for critical ICT services. Premier Support: Microsoft will assist in the preparation of a delivery plan, proactive services and the establishment of systems on Microsoft technology. Microsoft Premier Support's approach is to identify and solve potential challenges in order to ensure that critical ICT services at the Norwegian Railway Directorate provide a smooth, reliable and available platform. The deliveries will consist of strategic documents and the sharing of relevant knowledge that shall ensure paths are taken in accordance with Microsoft's recommended tested practice. 520000.00 The agreement period is 1 year. Ability to deliver 90 10 Microsoft will assist in the preparation of a delivery plan, proactive services and the establishment of systems on Microsoft technology. Microsoft Premier Support's approach is to identify and solve potential challenges in order to ensure that critical ICT services at the Norwegian Railway Directorate provide a smooth, reliable and available platform. The deliveries will consist of strategic documents and the sharing of relevant knowledge that shall ensure paths are taken in accordance with Microsoft's recommended tested practice. Personnel from Microsoft Premier Support receive specially accustomed training by the product development teams on how entities can plan, roll out, administer and maximise productivity for current and future products. The resources have access to developers who have insight and competence in source codes for current and future products. Possibility to ask for, and have made, code changes in Microsoft's products. This is competence that is necessary in order to ensure quality and availability for critical ICT services at the Norwegian Railway Directorate Microsoft Premier Support provides 24x7 assistance for critical problems that occur during the use of Microsoft products, when it is probable that the problem is caused by Microsoft's products. Microsoft Premier Support also offers RaaS — ‘Risk Assessment as a Service’. Comprehensive analysis of technology such as SharePoint Online/AD/AAD/MIM/Exchange Online/SQL with the accompanying reports. The analyses are based on Microsoft's total support data. Objections must be submitted to the Norwegian Railway Directorate by 1.3.2017. Intention notice — Microsoft Premier Support 2017-01-27 Microsoft Norge AS Lysaker Torg 45 Lysaker 1366 520000.00 Jernbanedirektoratet Postboks 16 Sentrum Oslo 0101 Objections must be submitted to the Norwegian Railway Directorate by 1.3.2017. 2017-02-17
See tender at TED: http://ted.europa.eu/udl?uri=TED:NOTICE:066286-2017:TEXT:EN:HTML