At the moment, DONG Energy's Microsoft Project Server and UMT360 Suite consists of Microsoft Project Server 2013, SharePoint 2010 and SharePoint 2013, UMT360 and Microsoft Reporting Server.
The overall Application Services Agreement consist of the following categories:
1. An Application Support Services covering Application Support Standby Availability and Application Support Incident Management on 2nd and 3rd level. It will be required by the supplier that it will be able to handle 2nd and 3rd level incident management with a standby availability on week days between 8 am and 5 pm.
2. An Application Development Services covering changes, enhancement and project work on an ad hoc basis. The supplier will be required to deliver scalable Application Development Services on site at DONG Energy's locations in Denmark.