Sivilombudsmannen shall enter into a new contract for IT operational services.
Sivilombudsmannen is the Norwegian Parliament's representative and shall check that the public administration is not unjust to citizens. The ombudsman also works towards improving the authorities, strengthening trust to the administration and to seeing that the public administration respects and secure human rights. The checks are carried out through processing appeals and cases that are taken up by themselves. The ombudsman also visits places where people are deprived of their liberty in order to prevent torture, inhuman and downgrading treatment. The office has approx. 60 employees, distributed between 5 professional departments and 1 administration. Sivilombudsmannen also provides administrative services, including IT services for Norway's National Institution for Human Rights (NIM). Sivilombudsmannen's contract for IT operational services shall also include service deliveries to NIM. NIM's main assignment is to promote and protect human rights in accordance with the Constitution, the Human Rights Act and other legal, international treaties and other international law. NIM has approx. 10 employees.
The entities are co-housed by the Norwegian Parliament in the centre of Oslo. Both entities mostly carry out ordinary office operations. Further information is available at: www.sivilombudsmannen.no and www.nhri.no
Sivilombudsmannen intends to enter into a contract for the provision of IT operational services. The contract will be for 4 years with an option for 2+2 years.
The contract can include all sides of the operational services for the IT services, including user support, operation, maintenance, standby and service development. The contract can also include the delivery of necessary IT equipment with the accompanying service and support. The contract can also include technical and operative follow-up and interaction with Sivilombudsmannen's other suppliers in the field, such as trade system suppliers. Sivilombudsmannen's core system is ephorte. Sivilombudsmannen's existing contract for IT operational services expires 1.2.2017. The current contract is based on the operation of our infrastructure that is physically located at Sivilombudsmannen. Other delivery models will be considered in the future. Tenderers must, however, reckon on regular on-site presence at Sivilombudsmannen. Sivilombudsmannen has particular requirements for universal design, security and standby for its IT systems.