Oslo University Hospittal (OUS) is owned by Helse Sør-Øst. The hospital provides specialist health services and takes care of national and regional functions. The Centre for Pre-Hospital Medicine includes the Emergency Medical Communication Centre (EMCC), the Ambulance Service, Air Ambulance and HEMS operations and the Patient Transport Service. The ambulance service has approx. 140 000 cases per annum, approx. 450 employees and uses approx. 95 units, of which several are special vehicles, command vehicles, staff vehicles, infection vehicles, rapid response vehicles, CBRNe (Chemical, Biological, Radiation Nuclear) vehicle, Major Incident vehicles, training ambulances for turn-out driving, motorbikes and an ambulance boat. EMCC Oslo and Akershus receive approx. 170 000 enquiries per annum and is thus the largest centre in Norway. From June 2015, OUS will take over the responsibility area of EMCC for the Østfold district, which has approx. 50 000 enquiries per annum.
Oslo University Hospital is now carrying out a pre-analysis in order to obtain information on systems for fleet management and decision support for the EMCC and budget prices for this. Replies to this enquiry are thus not binding for any of the parties. Suppliers may anwer to either or both areas. Oslo University Hospital would like to invest in existing and already tested systems and will not request a development project.
As an elements in the preparatory work for this possible procurement, OUS would like to hold dialogue meetings with interested suppliers. The dialogue meetings will be held as individual meetings with one and one supplier and we would like suppliers to contribute with information and presentations on the relevant tools that can be delivered, as well as make preparations for a simulation of a typical scenario based on capacity needs for OUS as stated above.
Function description for the fleet management tool:
The tool shall ensure efficient and proper handling of the assignments and it shall get information from a number of other tools in order to find the nearest and best appropriate resources, propose a response and ensure that dedicated resources are alerted in accordance with the stated rules. The tool shall also support monitoring of ongoing assignments, planning major events, logistics for all missions, including non-emergency planned assignments in particular and the deployment of resources to optimise response time. The system shall include a prediction tool that suggests resource deployment, can predict and use resources in the best possible way based on historical data. In time critical decision situations, information shall be able to be obtained from the current EMCC systems in real time, and the rules on priority between assignments shall be applied. In situations that are not time critical, the tool shall obtain information from historical EMCC data in order to predict future needs. The system shall learn from "wrong moves" and contribute to optimising the use of resources over time and seeing a need for new vehicles and/or ambulance stations and/or the placement of them in accordance with the given set of rules. It must be possible to translate the system into the Norwegian language.
Function description decision support tool:
The decision support tool shall ensure the registration of information on the caller, patient and event as well as show the necessary decision support (medical and operative). A system equivalent to the Norwegian Index for Medical Emergency Assistance shall be made available in electronic format and it shall be able to document what questions are asked by the medical operator. It must be possible to translate the system into the Norwegian language.
Technical environment:
The fleet management tool and decision support tool must fulfil the following technical requirements:
— Must tolerate errors in individual components and all components must be duplicated. Failover must be automatic.
— The system must be able to maintain integrity and data in the event of errors/instability and upgrades/Rollback.
— The system must be scaleable.
— Mobile units must be able to be operated/upgraded/remotely controlled from a central base and service/replacement that can be easily carried out by a user locally.
— The system must be able to be run in a virtual environment with a modern technological platform.
The system must be able to be integrated with other systems. Tenderers must take full responsibility for integrations with other systems, including supporting changes in integrated systems. The integrations must be tested together with other parties for all changes and these must be documented.
The dialogue meetings will be held in Oslo 27, 28 and 29.5.2015 and they will be conducted in Norwegian or English, depending on the tenderer's preference. Place: Oslo University Hospital, Ullevål, Kirkeveien 166, 0450 Oslo, Norway.
Tenderers that would like to be invited to a dialogue meeting must send an e-mail with a proposal for a meeting date to anne-lise.katle@atkinsglobal.com by Wednesday 13.5.2015 at 12:00.