Procurement of case management system for the Norwegian Consumer Authority

Kort beskrivelse

The Norwegian Consumer Authority needs a system that can receive and process external and internal enquiries. The enquiries can apply to complaints in the relationship between users and businesses. The enquiries can be submitted via online forms, telephone, email or traditional letters. Such enquiries must be processed in accordance with consistent and formal processes. The enquiries may result in the need for mediation and subsequent measures, or supervision of industries or businesses.